As Dr. German Newall’s patient coordinator for 12 years, Patty Escobar works closely with patients by listening to their concerns, answering their questions, and educating them so they know what to expect at each step of their cosmetic plastic surgery experience. Her warm, caring attitude and upbeat personality provide reassurance and support to patients through a journey that is often transformative both physically and psychology.
In this interview, Patty shares insights about working with Dr. Newall and the goals they strive for in working together as a team.
Q: Patty, making the decision to have cosmetic plastic surgery is a big step. How do you go about putting people at ease during the initial consultation?
Patty: It is a big decision, and one that can feel a little intimidating initially. When people come to our office, they are seeking to improve a feature they feel self-conscious about.
However, Dr. Newall makes them feel comfortable immediately. He has compassion for his patients, and he’s very sincere. He gives them hope, and he gives them a solution to what they are looking for.
Q: Having a sense of trust is an important factor in choosing a plastic surgeon. How do you build that with patients?
Patty: It is very important to get that sense of comfort from your doctor and to have a connection. If you don’t need a procedure, he’s not going to tell you that you need one. He’s very flexible with his patients in that he gives them different options. He might tell them, “If you can’t do a tummy tuck right now, you could just have liposuction now and have a tummy tuck at a later date.”
It’s okay if we don’t book a patient for surgery. We would rather a person be happy and ready. People will say, “Thank you for being honest with me.” And they always come back. They appreciate Dr. Newall’s sincerity, and feel that he’s being honest with them.
Q: Dr. Newall has said before that he strives to create subtle change that transforms an individual into a more beautiful person rather than producing an overly dramatic change that creates a fake look. How does he strike that balance?
Patty: Cosmetic plastic surgery is his art, and he has an amazing aesthetic eye. He’s a perfectionist—every patient is going to get the best of who he is.
Related to this, it’s so important that there is vivid communication between Dr. Newall and a patient—that a person expresses her/his thoughts and aesthetic goals clearly so that Dr. Newall knows exactly what end results a person desires. You’ll never reach perfection, but he’ll try to achieve a person’s goals as closely as possible.
Q: What are some of the most rewarding aspects of your job?
Patty: It’s such a privilege to come beside patients to give them a sense of caring and compassion. We hold their hands to the end, and they’re very grateful that they had that experience from the beginning to the end.
It’s extremely rewarding to see the positive difference it makes in people not only to the outward appearance but also to their confidence. Their personality and self-esteem is transformed between their first visit to the office until six weeks later.
They will often tell Dr. Newall, “You changed my life.” That is the ultimate reward for him.
If you are interested in scheduling a consultation to discuss your aesthetic goals with Dr. Newall, please contact our office at 713.799.9999.
For additional information on this Cosmetic Plastic Surgery article, please contact:
Sherri Lopez
(713) 799-9999
sherri@mybeautifulbody.com
Source: Sherri Lopez
http://www.DrNewall.com
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